Customer Service
Products We sell pure, undiluted, high quality Aromatherapy Grade Origanum Vulgare Essential Oil. The herbs from which this oil is derived are wild grown. Chemical fertilizers, pesticides and herbicides are not applied to those herbs. This oil is derived by steam distillation. No chemical solvents are used in the process. The purity and quality of this oil is verified by an independent laboratory test. A Certificate of Analysis accompanies every order. This oil is rich in Carvacrol, the primary therapeutic agent in Oil of Oregano. The Carvacrol percentage of the oil is shown on the label of the bottle. Because oil of Oregano is a natural product, Carvacrol percentages may vary from lot to lot. The Carvacrol percentage of the Oregano Oil we are currently selling is always posted on the “Product” page of our web site.
Price The price of a one-ounce bottle of our Oil of Oregano is $19. The price of an empty dropper bottle (for diluting and dispensing The Oregano Oil) is $1. Shipping is free to the United States. International customers will pay a flat rate of $15 shipping per order. We do not charge for “handling”. Quantity discounts are available upon request. E-mail us (info@oreganoworld.com) or phone us (208-882-2941) for a discount schedule. The customer’s cost for shipping of foreign orders is whatever we have to pay for shipping. E-mail us for shipping rates on foreign orders. (info@oreganoworld.com).
Ordering We accept all major credit/debit cards. Payment for orders placed on the Internet is via Pay-Pal™. We accept telephone orders. We accept mail orders if we are contacted by telephone or E-mail in advance.
Shipping We try to ship all Internet and telephone orders within 48 hours of receipt. (Almost all orders are shipped within 24 hours.) Occasionally, extenuating circumstances prevent us from shipping within 48 hours. If that occurs we will contact you by E-mail. United States orders are shipped by Priority Mail to the customer’s postal address. All foreign orders are shipped via the most secure method available. All Oregano Oil we sell is sealed with a shrink band, sealed inside a zip-lock bag and securely packed prior to shipping.
Privacy We do not share our mailing list with anyone. We do not send out E-mail advertisements. We do not retain records of our customers’ credit/debit card information. Payment for Internet orders is via Pay-Pal, a recognized, secure site. We do not ask for credit card information via E-mail. We do not accept advertising by other merchants on our web-site.
Contacting Us You can telephone us at: 208-882-2941 (9:00 AM-7:00 PM, Pacific Time, Monday-Friday)
You can E-mail us at: info@oreganoworld.com.
You can write us at:
Oregano World
1918 South Townsend Avenue
Box #210
Montrose CO 81401
Guarantee If you are ever dissatisfied with the Oil of Oregano you receive from us, we will promptly refund what you paid us - including shipping costs. You keep the Oil. If the Postal Service loses your order, we’ll replace it free of charge. (This applies only to United States orders.) If your order is damaged in shipping, we’ll replace it free of charge. (This applies only to United States orders.)
© 2006 Oregano World